We have resolved this incident and confirmed the links are now redirecting properly and API calls are returning successful 200 responses. Please reach out to email@example.com
or to your CSM if you have any questions.
Jun 14, 00:34 UTC
Email links and API calls should now be processing properly again. We are monitoring the queues that handle these requests to ensure there are no further issues. Thank you for your patience.
Jun 13, 23:11 UTC
We have identified a fix that would solve the link time out issues as well as the API errors. We will update again before 4:00 pm PDT. Thank you for your patience.
Jun 13, 22:13 UTC
Our engineering team is continuing to investigate root cause and are working to resolve the link time out issues as well as the API errors. We will update again by 3:00 pm PDT. Thank you for your patience.
Jun 13, 21:31 UTC
We have received reports from our customers that there are still links that are not resolving within emails. Our engineering team is continuing to investigate this. The next update will be before 2:15 PM PST.
Jun 13, 20:36 UTC