All Systems Operational
Web Application   ? Operational
API   ? Operational
Email Sending   ? Operational
Email Links   ? Operational
Workflows   ? Operational
Push Sending   Operational
SMS Sending   Operational
System Webhooks   Operational
Analytics Processing   ? Operational
List Upload   ? Operational
User Updates   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Web App Latency
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Links API Success Rate ?
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Links Latency
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Message Sending API Success Rate ?
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Message Sending API Latency
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User Update and Track API Latency ?
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Past Incidents
Jun 21, 2018

No incidents reported today.

Jun 20, 2018

No incidents reported.

Jun 19, 2018

No incidents reported.

Jun 18, 2018

No incidents reported.

Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018

No incidents reported.

Jun 14, 2018
Reopening - Some Customers Experiencing Email Links Timing Out or Slow to Load
Resolved - We have resolved this incident and confirmed the links are now redirecting properly and API calls are returning successful 200 responses. Please reach out to support@iterable.com or to your CSM if you have any questions.
Jun 14, 00:34 UTC
Monitoring - Email links and API calls should now be processing properly again. We are monitoring the queues that handle these requests to ensure there are no further issues. Thank you for your patience.
Jun 13, 23:11 UTC
Identified - We have identified a fix that would solve the link time out issues as well as the API errors. We will update again before 4:00 pm PDT. Thank you for your patience.
Jun 13, 22:13 UTC
Update - Our engineering team is continuing to investigate root cause and are working to resolve the link time out issues as well as the API errors. We will update again by 3:00 pm PDT. Thank you for your patience.
Jun 13, 21:31 UTC
Investigating - We have received reports from our customers that there are still links that are not resolving within emails. Our engineering team is continuing to investigate this. The next update will be before 2:15 PM PST.
Jun 13, 20:36 UTC
Jun 13, 2018
Some Customers Experiencing Email Links Timing Out or Slow to Load
Resolved - We have resolved this incident and confirmed the links are now redirecting properly and API calls are returning successful 200 responses. We apologize for the inconvenience. Please reach out to your CSM for root cause analysis.
Jun 13, 20:04 UTC
Update - Our engineers are continuing to work on resolving the API 5XX error issues and links timing out. We don't yet have an estimated time for resolution and will update again by 12:45 pm PDT. Thank you for your patience. If you have any additional questions, please contact us at support@iterable.com
Jun 13, 19:10 UTC
Identified - Our engineering team is continuing to work on the link timeouts and api 5XX error issues. We don't yet have an estimated time for resolution, but we will update again by 11:45am PDT. If you have any additional questions, please contact us at support@iterable.com
Jun 13, 18:12 UTC
Update - Some customers are also experiencing issues with 5XX API errors. We are investigating if these errors are correlated to the link time outs, but our team is still investigating a root cause. Next update by 11 am PDT. Thank you for your patience.
Jun 13, 17:29 UTC
Investigating - Some customers are experiencing issues with email links timing out or slow to load. Our San Francisco-based engineering team is now working to fix this. We will provide the next update by 10:20 am Pacific Time.
Jun 13, 16:51 UTC
Jun 12, 2018

No incidents reported.

Jun 11, 2018

No incidents reported.

Jun 10, 2018

No incidents reported.

Jun 9, 2018

No incidents reported.

Jun 8, 2018

No incidents reported.

Jun 7, 2018

No incidents reported.

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