Iterable Status

All Systems Operational

Web Application Operational

API Operational

Email Sending Operational

Email Links Operational

Workflows Operational

Push Sending Operational

SMS Sending Operational

System Webhooks Operational

Analytics Processing Operational

List Upload Operational

User Updates Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Web App Latency

Fetching

Links Latency

Fetching

Links API Success Rate

Fetching

Past Incidents

Jul 4, 2020

No incidents reported today.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020

No incidents reported.

Jun 30, 2020

Catalog service maintenance

Completed - The scheduled maintenance has been completed.
Jun 30, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 20:01 PDT

Scheduled - At 8:00pm PDT on June 29th, we will be pausing data ingestion for our catalog service for four hours, to allow our engineers to make some required upgrades focused on data security. Newly added catalog data won’t be available for campaigns or queries until the end of the maintenance window. Regular data ingestion via API and CSV will be unaffected. Campaigns, workflows, message sending and the web UI will also be unaffected.
Jun 15, 17:12 PDT

Jun 29, 2020

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.

Jun 25, 2020

High API Error Rates

Resolved - The API errors have all been resolved and we will continue to monitor the system. If you have any questions about this incident please don't hesitate to reach out to your account manager directly or to support@iterable.com.
Jun 25, 16:41 PDT

Monitoring - The fix has finished being deployed and API error rates have recovered. We will continue to monitor the system. Next update will be at 4:30 PM PDT.
Jun 25, 15:25 PDT

Identified - Our team has identified the root cause of the api errors and are in the process of deploying a fix. Error rates are continuing to decrease and we will continue monitoring the situation. Next update at 3:30 PM PDT
Jun 25, 14:54 PDT

Investigating - Currently our system is experiencing high api error rates. This is impacting all high traffic endpoints system wide such as userUpdates, eventTracks, subscribes and more. Our engineering team is still investigating the root cause and we will provide an update at 2:45 PM PDT
Jun 25, 14:13 PDT

Jun 24, 2020

No incidents reported.

Jun 23, 2020

No incidents reported.

Jun 22, 2020

No incidents reported.

Jun 21, 2020

No incidents reported.

Jun 20, 2020

No incidents reported.