Resolved -
Service has fully recovered and all traffic has been restored to app.iterable.com in the US region. The incident lasted from 9:50 am to 10:15 am Pacific Time, impacting both web and API access with elevated 502, 503, and 504 errors. EU region was unaffected.
Feb 24, 10:30 PST
Monitoring -
A fix has been implemented and we are monitoring the results.
Feb 24, 10:21 PST
Investigating -
We are currently investigating an issue where users could not access app.iterable.com and received 502 Bad Gateway errors. EU users were not affected.
Feb 24, 10:18 PST