Iterable Status

All Systems Operational

Web Application Operational

API Operational

Email Sending Operational

Email Links Operational

Workflows Operational

Push Sending Operational

SMS Sending Operational

System Webhooks Operational

Analytics Processing Operational

List Upload Operational

User Updates Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Web App Latency

Fetching

Links API Success Rate

Fetching

Links Latency

Fetching

Message Sending API Success Rate

Fetching

Message Sending API Latency

Fetching

User Update and Track API Latency

Fetching

Past Incidents

Mar 24, 2019

No incidents reported today.

Mar 23, 2019

No incidents reported.

Mar 22, 2019

No incidents reported.

Mar 21, 2019

No incidents reported.

Mar 20, 2019

No incidents reported.

Mar 19, 2019

No incidents reported.

Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

Bulk data ingestion delayed for some customers

Resolved - All of our data ingestion services are now caught up and lag-free. Thank you for your patience. If you have any ongoing concerns, please connect with us at support@iterable.com.
Mar 16, 17:48 UTC

Monitoring - The root cause of the bulk ingestion lag has been identified and a fix has been deployed. Lag is steadily improving and we are continuing to monitor. Next update by 10:45am PT.
Mar 16, 16:47 UTC

Investigating - One of our data ingestion clusters is experiencing up to two hours of lag for bulk data ingestion. This is impacting a subset of customers, and only for bulk actions such as the bulk API endpoints and CSV uploads. Our engineers are currently working on reducing lag time. Next update by 9:30am Pacific Time.
Mar 16, 15:32 UTC

Mar 15, 2019

No incidents reported.

Mar 14, 2019

No incidents reported.

Mar 13, 2019

No incidents reported.

Mar 12, 2019

No incidents reported.

Mar 11, 2019

No incidents reported.

Mar 10, 2019

API Access

Monitoring - API performance is back to full capacity, and we are no longer globally rate limiting API calls. Customers sending excessive traffic have been contacted and remediation is in progress. We are continuing to monitor the situation until we feel the issue has fully resolved.
Mar 9, 22:04 UTC

Identified - We have identified the cause of the issue and steps have been taken toward rate limiting the customers that are sending the traffic. API service is recovering, but some customers will see rate-limited API calls until the service is fully restored to health.
Mar 9, 20:49 UTC

Investigating - Due to an abnormally high amount of requests to our API servers, api.iterable.com is intermittently inaccessible. We are actively working on mitigating this issue. Next update will be at 1PM PST.
Mar 9, 20:00 UTC