All Systems Operational
Web Application ? Operational
API ? Operational
Email Sending ? Operational
Email Links ? Operational
Workflows ? Operational
Push Sending Operational
SMS Sending Operational
System Webhooks Operational
Analytics Processing ? Operational
List Upload ? Operational
User Updates ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Web App Latency
Fetching
Links API Success Rate ?
Fetching
Links Latency
Fetching
Message Sending API Latency
Fetching
User Update and Track API Latency ?
Fetching
Past Incidents
Sep 22, 2019

No incidents reported today.

Sep 21, 2019

No incidents reported.

Sep 20, 2019

No incidents reported.

Sep 19, 2019

No incidents reported.

Sep 18, 2019

No incidents reported.

Sep 17, 2019

No incidents reported.

Sep 16, 2019
Resolved - This incident has been resolved.
Sep 16, 19:43 PDT
Update - The API has recovered from the earlier issue, with 429's down entirely, marking this incident as resolved. Thank you for your patience. Please reach out to your account manager or support if you have further questions.
Sep 16, 19:43 PDT
Update - The API continues to recover from the earlier issue, with continued rate limiting until it is fully recovered. Expect temporary elevated 429's from the API. Next update at 7:45 PM PDT.
Sep 16, 18:45 PDT
Monitoring - The API is recovering from the earlier issue, but we are rate limiting requests until it is fully recovered, so you may experience elevated 429's from the API. Next update at 6:45 PM PDT.
Sep 16, 17:49 PDT
Update - Email links and register device calls are back online. Current affected components include event tracking and commerce endpoints. Next update at 5:45 PM PDT.
Sep 16, 16:47 PDT
Investigating - Our engineering team is investigating network issues that have affected multiple components of our system such as bulk-api, email links, and register device calls. Next update at 4:45 PM PDT
Sep 16, 16:17 PDT
Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019
Resolved - All issues involving workflow processing have been resolved, and we will continue to monitor. Thank you for your patience. Please reach out to your account manager or support if you have further questions.
Sep 13, 15:00 PDT
Update - Workflow processing is improving and our team is continuing to monitor. Next update at 3 pm PDT
Sep 13, 13:36 PDT
Monitoring - The engineering team has identified the source of the issue. Workflows are processing again. Next update at 1pm PDT.
Sep 13, 12:03 PDT
Investigating - A small subset of customers are experiencing a delay in workflow processing. Our engineering team is actively investigating this. We appreciate your patience. Next update at 12pm PDT.
Sep 13, 11:17 PDT
Sep 12, 2019

No incidents reported.

Sep 11, 2019
Resolved - All issues involving workflow processing for the small subset of customers impacted have been resolved. We will continue to monitor. Please reach out to your account manager or support if you have further questions.
Sep 11, 15:39 PDT
Monitoring - Our team has fixed the underlying issue and our workflow processing speeds are back to normal. We will continue monitoring. Next update will be at 430 PM PDT
Sep 11, 14:17 PDT
Update - Our team is making progress on increasing workflow processing speeds. Ingestion continues to be backed up for a small subset of customers but is improving. Next update at 2 pm PDT
Sep 11, 13:09 PDT
Identified - A small subset of customers may be experiencing delays involving workflow processing and related campaigns due to an ingestion backup. Our engineering team is currently working on improving processing speeds. Next Update at 1 pm PDT
Sep 11, 11:55 PDT
Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.