All Systems Operational
Web Application ? Operational
API ? Operational
Email Sending ? Operational
Email Links ? Operational
Workflows ? Operational
Push Sending Operational
SMS Sending Operational
System Webhooks Operational
Analytics Processing ? Operational
List Upload ? Operational
User Updates ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Web App Latency
Fetching
Links Latency
Fetching
Links API Success Rate
Fetching
Past Incidents
May 28, 2020

No incidents reported today.

May 27, 2020
High Error Rate from API
Resolved - The issue with the API has been resolved. You should no longer see any errors returned from our API. Thank you for your patience as we we worked through this. Please contact your CSM or support@iterable.com for further questions.
May 27, 12:54 PDT
Identified - We are currently experiencing an issue with the API, affecting all customers, and all endpoints. You may be receiving multiple 5xx errors intermittently. The cause of the issue has been identified, and a fix is in progress. Next update by 1pm PST.
May 27, 11:57 PDT
May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020
High API Error Rates
Resolved - All API endpoints are fully-operational. Thank you for your patience, and if you have any questions about this issue, please reach out to our support team at support@iterable.com
May 21, 09:17 PDT
Monitoring - We have fixed our delays and are currently catching up on delays in ingestion for a small subset of customers. We are monitoring the situation and will provide another update tomorrow 5/21 at 9AM PST.
May 20, 23:43 PDT
Update - Latency issues caused by API errors has significantly reduced and resolved for some customers. A small subset of customers are however still experiencing delays. Our engineers are continuing to work on a resolution. We'll provide another update at 11PM PST.
May 20, 22:23 PDT
Identified - Our engineers have determined that only a small number of customers were impacted by the API issues. The cause has been identified and we're now seeing systems recovering quickly. We'll provide another update by 10PM Pacific Time.
May 20, 21:04 PDT
Investigating - We are experiencing elevated error rates in multiple API endpoints and are working to identify the cause. Next update at 8:50 PM PDT.
May 20, 19:54 PDT
May 20, 2020
May 19, 2020

No incidents reported.

May 18, 2020

No incidents reported.

May 17, 2020

No incidents reported.

May 16, 2020

No incidents reported.

May 15, 2020

No incidents reported.

May 14, 2020

No incidents reported.

← Incident History Powered by Statuspage