Iterable Status

All Systems Operational

Web Application Operational

API Operational

Email Sending Operational

Email Links Operational

Workflows Operational

Push Sending Operational

SMS Sending Operational

System Webhooks Operational

Analytics Processing Operational

List Upload Operational

User Updates Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Web App Latency

Fetching

Links API Success Rate

Fetching

Links Latency

Fetching

Message Sending API Latency

Fetching

User Update and Track API Latency

Fetching

Past Incidents

Sep 22, 2019

No incidents reported today.

Sep 21, 2019

No incidents reported.

Sep 20, 2019

No incidents reported.

Sep 19, 2019

No incidents reported.

Sep 18, 2019

No incidents reported.

Sep 17, 2019

No incidents reported.

Sep 16, 2019

Iterable Network Issues

Resolved - This incident has been resolved.
Sep 16, 19:43 PDT

Update - The API has recovered from the earlier issue, with 429's down entirely, marking this incident as resolved. Thank you for your patience. Please reach out to your account manager or support if you have further questions.
Sep 16, 19:43 PDT

Update - The API continues to recover from the earlier issue, with continued rate limiting until it is fully recovered. Expect temporary elevated 429's from the API. Next update at 7:45 PM PDT.
Sep 16, 18:45 PDT

Monitoring - The API is recovering from the earlier issue, but we are rate limiting requests until it is fully recovered, so you may experience elevated 429's from the API. Next update at 6:45 PM PDT.
Sep 16, 17:49 PDT

Update - Email links and register device calls are back online. Current affected components include event tracking and commerce endpoints. Next update at 5:45 PM PDT.
Sep 16, 16:47 PDT

Investigating - Our engineering team is investigating network issues that have affected multiple components of our system such as bulk-api, email links, and register device calls. Next update at 4:45 PM PDT
Sep 16, 16:17 PDT

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

Workflow delays

Resolved - All issues involving workflow processing have been resolved, and we will continue to monitor. Thank you for your patience. Please reach out to your account manager or support if you have further questions.
Sep 13, 15:00 PDT

Update - Workflow processing is improving and our team is continuing to monitor. Next update at 3 pm PDT
Sep 13, 13:36 PDT

Monitoring - The engineering team has identified the source of the issue. Workflows are processing again. Next update at 1pm PDT.
Sep 13, 12:03 PDT

Investigating - A small subset of customers are experiencing a delay in workflow processing. Our engineering team is actively investigating this. We appreciate your patience. Next update at 12pm PDT.
Sep 13, 11:17 PDT

Sep 12, 2019

No incidents reported.

Sep 11, 2019

Workflow Processing Delays

Resolved - All issues involving workflow processing for the small subset of customers impacted have been resolved. We will continue to monitor. Please reach out to your account manager or support if you have further questions.
Sep 11, 15:39 PDT

Monitoring - Our team has fixed the underlying issue and our workflow processing speeds are back to normal. We will continue monitoring. Next update will be at 430 PM PDT
Sep 11, 14:17 PDT

Update - Our team is making progress on increasing workflow processing speeds. Ingestion continues to be backed up for a small subset of customers but is improving. Next update at 2 pm PDT
Sep 11, 13:09 PDT

Identified - A small subset of customers may be experiencing delays involving workflow processing and related campaigns due to an ingestion backup. Our engineering team is currently working on improving processing speeds. Next Update at 1 pm PDT
Sep 11, 11:55 PDT

Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.