Iterable Status

Aug 13, 2020

No incidents reported today.

Aug 12, 2020

No incidents reported.

Aug 11, 2020

Resolved - The delay regarding list uploads has caught up. This incident is now resolved. Thank you for your patience as we worked through this. If you have any questions please reach out to your CSM or to Support.
Aug 11, 15:02 PDT

Update - Events and user updates have caught up. Some customers may still experience delays with list uploads. The engineering team continues to monitor, and the next update will be at 3:45pm PDT.
Aug 11, 13:00 PDT

Update - Events and user updates have caught up. Some customers may still experience delays with list uploads. The engineering team continues to monitor, and the next update will be at 12:45pm PDT.
Aug 11, 10:46 PDT

Update - Our system is continuing to process through to catch up on events, user updates and list uploads. Our engineering team is continuing to monitor and another update will be provided at 10:45am PDT.
Aug 11, 09:56 PDT

Monitoring - Our engineers have resolved the underlying issue and all systems are operating as expected. We're no longer experiencing error rates on API calls and our system is processing through to catch up on events, user updates and list uploads. Our engineering team is continuing to monitor and another update will be provided at 9:45am PDT.
Aug 11, 08:57 PDT

Identified - API error rates starting to improve as we continue to remediate this issue. Next update by 8:45 AM PDT.
Aug 11, 07:44 PDT

Update - The engineering team is continuing to troubleshoot all aspects of this issue. Next update by 7:45 AM PDT.
Aug 11, 06:49 PDT

Update - The unscheduled maintenance has ended, but we are still seeing and elevated API errors and some backup in our email queues. The engineering team is continuing to investigate. Next update at 6:45 AM PDT.
Aug 11, 05:37 PDT

Update - We are continuing to investigate this issue.
Aug 11, 04:43 PDT

Investigating - One of our technical partners was performing unscheduled maintenance, which caused a spike in our API error rate. The engineering team is investigating.
Aug 11, 01:10 PDT

Aug 10, 2020

Data Ingestion Delays

Resolved - Our engineers have resolved the issue and all systems are operating as expected. We're no longer experiencing delays on user updates, list uploads and event track API calls. If you have questions, please reach out to us at support@iterable.com.
Aug 10, 23:34 PDT

Update - Our engineers will continue to work on this issue through the evening. We will provide the next update by 9AM EST.
Aug 10, 21:02 PDT

Update - Our engineering team is making progress to fix the underlying issue, which will help reduce the current ingestion lag. We will update you at 9pm PDT.
Aug 10, 20:07 PDT

Update - Our engineering team is continuing to make progress on fixing the underlying issue to help reduce the current ingestion lag. Next update at 8pm PDT.
Aug 10, 18:57 PDT

Update - Our engineering team is continuing to make progress on fixing the underlying issue to help reduce the current ingestion lag. Next update at 7pm PDT
Aug 10, 18:01 PDT

Identified - Our engineering team has identified the root cause of the ingestion delays and are working on a fix. Once the fix is implemented ingestion lag should decrease rapidly. Next update at 6 pm PDT.
Aug 10, 17:03 PDT

Investigating - Customers may be experiencing delays for user updates, list uploads, and event track API calls. Our engineering teams are working on identifying the underlying cause. No data is being lost, only delayed. Next update at 5pm PDT
Aug 10, 16:25 PDT

Aug 9, 2020

No incidents reported.

Aug 8, 2020

No incidents reported.

Aug 7, 2020

No incidents reported.

Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

Slow email sending on Amazon SES

Resolved - As of 3:45 pm PDT the issue with slow sends from SES has been resolved. We continued to monitor and have detected no further issues. Please reach out to your CSM or Support for further questions.
Jul 31, 18:07 PDT

Monitoring - We've identified and mitigated the cause of the slowdown in email sends via SES, and email sending has now returned to normal for all ESPs. We'll continue to monitor the situation.
Jul 31, 15:44 PDT

Investigating - Some customers who utilize Amazon SES as their email sender are reporting sporadic delays in sending proofs and emails. We've determined that emails are still going out. Our engineering team is following up with the provider and continuing to investigate root cause. Next update by 1:30pm Pacific Time.
Jul 31, 11:53 PDT

Jul 30, 2020

No incidents reported.