All Systems Operational
Web Application   ? Operational
API   ? Operational
Email Sending   ? Operational
Email Links   ? Operational
Workflows   ? Operational
Push Sending   Operational
SMS Sending   Operational
System Webhooks   Operational
Analytics Processing   ? Operational
List Upload   ? Operational
User Updates   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Web App Latency
Fetching
Links API Success Rate ?
Fetching
Links Latency
Fetching
Message Sending API Success Rate ?
Fetching
Message Sending API Latency
Fetching
User Update and Track API Latency ?
Fetching
Past Incidents
Jan 17, 2019

No incidents reported today.

Jan 16, 2019

No incidents reported.

Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019
Resolved - We're satisfied that all server clusters are continuing to ingest event and user updates at normal rates, so we're going to close out this issue. Let us know if you feel there are any ongoing issues at support@iterable.com
Jan 12, 05:24 UTC
Monitoring - We're all caught up with user and event updates on all server clusters, so there should be no delays in processing these data. We'll be keeping a close eye on things and expect to move this to a resolved status by the end of the day.
Jan 11, 23:04 UTC
Update - The affected cluster is still working through the backlog of user and event updates, and our engineers are also working on additional fixes to help it along. Our current estimate for returning to normal is 4pm Pacific, by which time we will provide another update.
Jan 11, 22:28 UTC
Identified - Our internal monitoring systems have alerted us to the fact that some of our customers are experiencing lag in making user profile and event updates. We're aware of the situation and have already taken steps to resolve it. This only impacts one server cluster, which is why only some of our customers are affected. We are expecting that the lag times will decrease over the next couple of hours, and will post back here by 2:30pm Pacific.
Jan 11, 21:19 UTC
Jan 10, 2019
Resolved - All metadata store services are now fully-functional. Thank you for your patience. If you have any concerns or are still seeing metadata store issues, please contact us at support@iterable.com
Jan 10, 22:21 UTC
Monitoring - The data update for the metadata store continues, and is actually going much faster now, due to some optimizations made by our engineers. We now expect this to be complete by about 3pm Pacific Time. We have also determined that only a subset of organizations using metadata store were impacted, not everyone. The next update should be once the data update is complete.
Jan 10, 21:58 UTC
Update - We're continuing to work on updating the data in our metadata store. The transfer rate is a little slower than expected, so our current ETA for completion is 5pm Pacific Time. We'll have another update by 2pm Pacific Time. Thanks for your patience.
Jan 10, 20:01 UTC
Identified - We are currently working on resolving a situation in which the metadata store system is in a degraded state. Specifically, any updates made after approximately 7am Pacific Time this morning will not yet show up. If they were new data, the data will not be available to use, causing outbound messages that are trying to use that data to fail. If they were updates to existing data, the existing data will be used instead.

Campaigns and workflows that do not use the metadata store are unaffected.

Our engineering team has identified that this issue was caused by a storage partition becoming inactive - we're still working on understanding why. The result of this failure was that the metadata store needed to be rebuilt. This process is ongoing, and is expected to take until about 4pm Pacific Time this afternoon. We'll provide an update on this process within the next 90 minutes.
Jan 10, 18:39 UTC
Jan 9, 2019
Resolved - We're happy with the performance we've seen since the updates made earlier, so we're going to close this issue for now. Please reach out to us at support@iterable.com if you have any other concerns or issues. We appreciate your patience and understanding!
Jan 9, 21:51 UTC
Monitoring - Our engineering team have made some changes and events are beginning to catch up. We'll continue to monitor to make sure that everything gets back to normal processing speed as soon as possible.
Jan 9, 20:14 UTC
Identified - A subset of customers are experiencing slow processing of events. This can manifest in a number of ways, including slow processing of API calls, workflows processing slowly, delayed emails and analytics lagging behind. Our engineering team has identified the cause, and are working on a resolution. We'll update again by 12:30pm Pacific Time.
Jan 9, 19:51 UTC
Jan 8, 2019

No incidents reported.

Jan 7, 2019

No incidents reported.

Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.

Jan 4, 2019

No incidents reported.

Jan 3, 2019

No incidents reported.