All Systems Operational
Web Application ? Operational
API ? Operational
Email Sending ? Operational
Email Links ? Operational
Workflows ? Operational
Push Sending Operational
SMS Sending Operational
System Webhooks Operational
Analytics Processing ? Operational
List Upload ? Operational
User Updates ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Web App Latency
Fetching
Links API Success Rate ?
Fetching
Links Latency
Fetching
Message Sending API Latency
Fetching
User Update and Track API Latency ?
Fetching
Past Incidents
Oct 15, 2019

No incidents reported today.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019
Resolved - We have recovered from the delay. Thank you for your patience as we worked through this. If you have any issues please email support@iterable.com.
Oct 12, 04:05 PDT
Monitoring - The delay continues to recover. For those affected, expect about 1.5 hours delay. Next update by 4:00AM PDT.
Oct 12, 03:04 PDT
Update - We are continuing to remediate the ingestion delay. Next update by 3:00AM PDT.
Oct 12, 02:03 PDT
Update - We are recovering from the high ingestion lag. For those affected there will be a delay of about 2 hours for adding new users or events. We are actively remediating the issue. Next update by 2:00AM PDT.
Oct 12, 01:08 PDT
Identified - We are experiencing high ingestion lag for a subset of customers when adding new users or events. We have identified and are currently remediating the issue. Next update by 1:00AM PDT.
Oct 12, 00:02 PDT
Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019
Resolved - Our API has stabilized and we are seeing no further issues. Thank you for your patience as we worked through this today. If you have any questions or concerns please contact us at support@iterable.com.
Oct 9, 14:30 PDT
Monitoring - We have identified the root cause of the recent api failures and our team has implemented a fix. We will continue monitoring for any further errors. Next update will be at 2:30 PM PDT
Oct 9, 13:46 PDT
Investigating - As of approximately 12:45 PM PDT we have been receiving reports from a subset of customers that multiple api endpoints are returning 5xx errors. Our engineering team is currently investigating. Next update at 1:45 PM PDT
Oct 9, 13:12 PDT
Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019
Resolved - Ingestion has returned to normal and we do not see signs of any further delays. The engineering team has added additional tests and logging to ensure that this situation is caught in the future. Thank you for your patience.
Oct 5, 17:57 PDT
Update - The ingestion lag is now caught up and so we are no longer experiencing delays. We're continuing to monitor the situation. Next update by 6:30pm PDT.
Oct 5, 17:27 PDT
Monitoring - A fix has already been implemented and we're seeing the ingestion lag decrease. Our engineering team is continuing to monitor the situation. Next update by 6pm PDT.
Oct 5, 17:18 PDT
Investigating - We are currently experiencing delays with data ingestion of up to 60 minutes. It is impacting only a subset of customers. Our engineering team is working diligently to resolve this issue and is in the process of implementing a fix. Next update by 6pm PDT.
Oct 5, 17:07 PDT
Oct 4, 2019

No incidents reported.

Oct 3, 2019

No incidents reported.

Oct 2, 2019
Resolved - The workflow issue has been resolved, and workflows should be processing as expected. Thank you for your patience. If you have questions please reach out to support@iterable.com.
Oct 2, 15:48 PDT
Update - We have identified the root cause of the issue and are implementing fixes to mitigate delayed workflow processing. At this time, some workflows are still delayed, but processing. We will continue to monitor this. If you have any questions please reach out to support@iterable.com. Next update by 3:30PM PDT.
Oct 2, 14:26 PDT
Monitoring - We've taken actions upon the root cause of the issue, and workflows are slowly processing. We will continue to monitor this. If you have any questions please reach out to support@iterable.com. Next update at 1 PM PDT.
Oct 2, 12:04 PDT
Identified - We've identified a subset of our workflow infrastructure that's most heavily affected, and are focusing our attention on reducing the delay as quickly as possible. The next update at 12PM PDT.
Oct 2, 11:06 PDT
Update - Investigation of the issues associated with workflows continues. The next status update will be at 11 AM PDT.
Oct 2, 10:02 PDT
Investigating - A subset of customers may be experiencing delays involving workflow processing and related campaigns due to users becoming stuck in workflows. Our engineering team is currently working on fixing the users that are currently stuck. Next Update at 10 AM PDT
Oct 2, 08:59 PDT
Oct 1, 2019

No incidents reported.