Iterable Status

All Systems Operational

Web Application Operational

API Operational

Email Sending Operational

Email Links Operational

Workflows Operational

Push Sending Operational

SMS Sending Operational

System Webhooks Operational

Analytics Processing Operational

List Upload Operational

User Updates Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Database maintenance May 28, 20:00-22:00 PDT

Our engineering team will be carrying out some routine database maintenance to take care of some security patches and make other small upgrades.

Possible impact:
- This work may cause brief periods of downtime.
- There may be short periods during which workflows pause
- Notifications will be offline for the entire duration of the maintenance
- The majority of Iterable components will be switched to read-only mode during the maintenance
- Links will be unaffected and will operate as normal

We recommend that users do not initiate any new workflows or make changes to existing workflows during this window.

Further notifications will be sent out prior to the start of the maintenance, and upon completion.
Posted on May 22, 12:37 PDT

System Metrics Month Week Day

Web App Latency

Fetching

Links API Success Rate

Fetching

Links Latency

Fetching

Message Sending API Success Rate

Fetching

Message Sending API Latency

Fetching

User Update and Track API Latency

Fetching

Past Incidents

May 23, 2019

No incidents reported today.

May 22, 2019

No incidents reported.

May 21, 2019

No incidents reported.

May 20, 2019

No incidents reported.

May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019

Data ingestion lag and some email sending delays

Resolved - All ingestion services are continuing to show no lag, so we're going to close out this incident. Thank you for your patience as we worked through this issue today. If you have any questions or concerns you can reach out to us at support@iterable.com
May 17, 18:01 PDT

Monitoring - Data ingestion has fully recovered. We are monitoring to ensure that the issue does not recur.
May 17, 13:00 PDT

Update - There is still some residual ingestion delay that is in the process of being mitigated.
May 17, 11:51 PDT

Update - The ingestion delay has cleared up in most areas, and the engineering team is continuing to work on eliminating the remaining delay.
May 17, 09:48 PDT

Update - The ingestion delay is beginning to subside in some areas, but remains constant in others. The engineering team is still investigating the root cause. Next update by 9:45am Pacific Time.
May 17, 08:47 PDT

Investigating - Our engineers have identified lag of up to 50 minutes ingesting data. We're also seeing a subset of customers impacted by delays in sending emails, and a number of register device calls are currently failing. The team is investigating the root causes and have begun taking steps to mitigate the impact. Next update by 8:45am Pacific Time.
May 17, 07:45 PDT

May 16, 2019

No incidents reported.

May 15, 2019

Web application is down

Resolved - We have had no further issues since we moved to monitoring at 11:15am. In total, the web application was unavailable for twelve minutes, from 11:00am-11:12am.

We have determined that the root cause of the issue was an error during a database migration that was part of a routine code deployment of front-end code. We have identified additional processes to implement to ensure this does not occur again.

Thank you for your patience. If you have any further questions or concerns, please open a ticket by sending an email to support@iterable.com
May 15, 13:09 PDT

Monitoring - The web application is back up, and we are monitoring to ensure that there are no further interruptions. Initial analysis indicates that API, campaigns and workflows were unaffected, and that the impact was limited to accessing the UI. We'll update again by 1:15pm with any new information from our investigation into root cause.
May 15, 11:13 PDT

Investigating - The Iterable application is currently not reachable. Our engineers are working on resolving it right now. Next update by 11:15am Pacific Time.
May 15, 11:05 PDT

May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019

No incidents reported.

May 9, 2019

No incidents reported.

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