All Systems Operational
Web Application ? Operational
API ? Operational
Email Sending ? Operational
Email Links ? Operational
Workflows ? Operational
Push Sending Operational
SMS Sending Operational
System Webhooks Operational
Analytics Processing ? Operational
List Upload ? Operational
User Updates ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Web App Latency
Fetching
Links Latency
Fetching
Links API Success Rate
Fetching
Past Incidents
Nov 23, 2020

No incidents reported today.

Nov 22, 2020
Resolved - Push/sms processing returned to normal earlier this morning. This incident is now resolved. Thank you for your patience as we worked through this. If you have any questions please reach out to your CSM or to Support.
Nov 22, 10:02 PST
Update - Our engineers are continuing to work on safely resuming push/sms processing. Next update will be tomorrow morning.
Nov 22, 00:38 PST
Monitoring - Our engineers have resolved the underlying issue. We are no longer actively having issues with inbound data and API requests, but push/sms messages are not yet being processed as our team continues to remediate the related duplicate send issue. Next update 12:30 am PST.
Nov 21, 23:45 PST
Update - Our engineers are continuing to work with our downstream provider to resolve the issue with data ingestion. Some customers have reported seeing duplicate push notifications, and we believe that is related. Next update: 11:45pm PST
Nov 21, 22:32 PST
Identified - Our engineers are actively working with one of our downstream providers to resolve an underlying issue with the data ingestion layer. Next update by 10:30 pm Pacific.
Nov 21, 21:19 PST
Update - The engineering team is continuing to troubleshoot all aspects of this issue. Next update by 9:15 pm Pacific.
Nov 21, 20:18 PST
Investigating - We are currently experiencing high error rates for multiple API endpoints. Our engineering team is investigating and starting remediations.
Nov 21, 18:40 PST
Nov 21, 2020
Nov 20, 2020
Resolved - Our engineers were able to confirm that approximately between 4pm on 11/18 and 4am on 11/19 a small percentage of users that should have been triggered into workflows did not get triggered. Our customer success team is reaching out today to customers who were most impacted by this issue to determine how to handle those users. If you need additional info or help, don't hesitate to connect with us at support@iterable.com
Nov 20, 14:43 PST
Investigating - We have detected that, from around midnight to 4:25am PST, some workflow triggers were not processed. We have restored triggers to normal operation and are working to identify the extent of the impact. If you believe a particular workflow was impacted, please contact support@iterable.com
Nov 19, 06:31 PST
Nov 19, 2020
Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.

Nov 12, 2020

No incidents reported.

Nov 11, 2020

No incidents reported.

Nov 10, 2020

No incidents reported.

Nov 9, 2020

No incidents reported.