All Systems Operational
Web Application   ? Operational
API   ? Operational
Email Sending   ? Operational
Email Links   ? Operational
Workflows   ? Operational
Push Sending   Operational
SMS Sending   Operational
System Webhooks   Operational
Analytics Processing   ? Operational
List Upload   ? Operational
User Updates   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Web App Latency
Fetching
Links API Success Rate ?
Fetching
Links Latency
Fetching
Message Sending API Success Rate ?
Fetching
Message Sending API Latency
Fetching
User Update and Track API Latency ?
Fetching
Past Incidents
Nov 15, 2018

No incidents reported today.

Nov 14, 2018

No incidents reported.

Nov 13, 2018

No incidents reported.

Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018
Resolved - We're satisfied that campaign functionality is continuing to work correctly. Thank you for your patience!
Nov 7, 21:08 UTC
Monitoring - Triggered campaigns seem to be working properly now, and we have re-triggered all impacted campaigns. Let us know if you see any unusual behavior with campaigns by emailing support@iterable.com
Nov 7, 19:29 UTC
Identified - We have identified a small number of campaigns that are not triggering correctly. We have determined the root cause, which is related to an issue with one of the queuing servers for emails and we're taking measures to deploy a fix, as well as re-trigger the affected campaigns. Next update by 12:15pm Pacific.
Nov 7, 19:04 UTC
Nov 6, 2018

No incidents reported.

Nov 5, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018
Resolved - We're closing out this API incident, because our engineers have determined the root cause. A minor change to how one piece of our logging systems was configured caused threads to get blocked on our API servers. We have reverted to the previous configuration. Please reach out to support@iterable.com if you have any questions.
Nov 2, 02:58 UTC
Monitoring - API endpoints are once again functioning properly. We've been able to gather a lot of data surrounding the higher-than-normal error rates this morning and last night, and the team is analyzing this to identify a root cause or causes.
Nov 1, 19:10 UTC
Investigating - We're seeing some of our API machines still behaving poorly, so we've moved back to "investigating". The engineering team is working on narrowing down a root cause right now. Overall impact appears to be minimal for the time being, so we'll send out another update when we have more detail on root cause, or by noon Pacific Time, whichever is soonest.
Nov 1, 17:10 UTC
Update - API requests are still behaving correctly and we expect to move this incident to a "resolved" status shortly.
Nov 1, 15:53 UTC
Monitoring - API requests have returned to normal and our on-call engineers are currently monitoring. We will continue to identify the root cause of this and will provide an update by 9:00am Pacific Time.
Nov 1, 06:14 UTC
Investigating - We're investigating another case of API requests returning higher than usual errors. We've identified that these errors specifically have to do with the /users/bulkUpdate API endpoint. Our on-call engineers are working on a potential solution and we will provide an update by 11:45pm Pacific Time.
Nov 1, 05:45 UTC
Update - Our on-call engineers are continuing to monitor the API requests. We have yet to identify a root cause of the unusually high errors, but we will continue to investigate and will provide an update by 9am Pacific Time.
Nov 1, 05:03 UTC
Monitoring - API requests are no longer returning higher than usual errors. We're monitoring the system and continuing to identify the root cause. Next update at 10pm or when the incident moves to a new status.
Nov 1, 03:41 UTC
Update - We're still working on finding a root cause. We will update again by 9:00pm.
Nov 1, 03:02 UTC
Investigating - We're investigating API requests returning higher than usual errors. We are working on determining the scope at this point and will provide an update by 8:00pm Pacific Time.
Nov 1, 02:31 UTC