Degraded back-end processing performance and some web app pages inaccessible

Incident Report for Iterable

Resolved

Email send speed is back to normal after we deployed an improvement that significantly reduces the number of writes to our database on email send.

Posted Aug 22, 2017 - 17:33 PDT

Update

Web app pages are now loading appropriately. Email send speeds are still slower than usual, we are still investigating this issue.

Posted Aug 22, 2017 - 13:29 PDT

Investigating

Email send speed is slower for certain customers. Some web app pages are also timing out with HTTP 504 (gateway timeout). We are currently investigating.

Posted Aug 22, 2017 - 11:11 PDT