The ingestion delays have fully recovered and there are no further delays. Thank you for your patience as we resolved this issue. If you have any questions or concerns, please contact us at support@iterable.com.
Posted Apr 15, 2020 - 19:46 PDT
Update
A very small segment of customers are still experiencing some delays in API data ingestion. The delays are continuing to decrease and should be resolved within the next hour. Our next update will either be at 8:30 PM Pacific Time or if the delays clear, whichever is soonest.
Posted Apr 15, 2020 - 18:46 PDT
Update
Ingestion delays are still present while our system continues to process the backlog of data. The engineering team is actively monitoring the situation. The next update will be at 6:30 PM PDT.
Posted Apr 15, 2020 - 17:31 PDT
Update
We are still experiencing ingestion delays. The engineering team is actively monitoring this situation. The next update will be at 5:30 PM PDT.
Posted Apr 15, 2020 - 16:28 PDT
Update
We are still seeing ingestion delays however we are continually working through the backlog. The engineering team is closely monitoring this situation. The next update will be at 4:30 PM PDT.
Posted Apr 15, 2020 - 15:27 PDT
Monitoring
Ingestion delays are still present while our system continues to make progress on working through the backlog of data. Our engineering team continues to monitor the situation and the next update will be at 3:30 PM PDT
Posted Apr 15, 2020 - 14:42 PDT
Identified
Ingestion delays are still present while our system continues to make progress on working through the backlog of data. Our engineering team continues to monitor the situation and the next update will be at 2:30 PM PDT.
Posted Apr 15, 2020 - 13:37 PDT
Investigating
A small number of updates being sent by a subset of our customers may be experiencing ingestion delays. This may be impacting certain API calls such as user updates, eventTrack, bulkUpdates, and list uploads. No data is being dropped, only delayed. Our engineering team has identified the issue and is working on a fix. Next update 1:30 PM PDT.