The email preview tool is working properly and we are marking this incident as resolved. If you have any questions or concerns please reach out to us at support@iterable.com.
Posted Jun 14, 2019 - 14:01 PDT
Update
We are continuing to investigate this issue.
Posted Jun 14, 2019 - 13:06 PDT
Update
We have filtered out a subset of email previews and are continuing to work with our downstream rendering partner to identify the root cause. If you have any questions please reach out to your CSM or support@iterable.com. The next update will be before 2 PM Pacific Time.
Posted Jun 14, 2019 - 13:02 PDT
Investigating
We're currently investigating an issue related to the rendering of email previews, and are working with our downstream rendering partner to determine the scope and root cause. For now, we're going to turn off the preview function. We'll have an update on this by 1pm Pacific Time.