Intermittent 5XX API Errors

Incident Report for Iterable

Resolved

Our engineering team resolved the API errors and systems are fully operational.

Posted Jun 28, 2021 - 21:25 PDT

Monitoring

As of 5:50 PM PT, our engineering team was able to resolve the API errors and are currently monitoring the systems.

Posted Jun 28, 2021 - 18:02 PDT

Update

We are continuing to investigate this issue.

Posted Jun 28, 2021 - 17:35 PDT

Investigating

At approximately 5 PM PST we began experiencing an increase in 5xx errors across the Iterable API. Our engineering team is investigating the cause and working on identifying a fix. If you have questions, please reach out to support@iterable.com. Next update at 6:30 PM PST.

Posted Jun 28, 2021 - 17:35 PDT

This incident affected: Global API.