API returning 5xx errors

Incident Report for Iterable

Resolved

Our API has stabilized and we are seeing no further issues. Thank you for your patience as we worked through this today. If you have any questions or concerns please contact us at support@iterable.com.

Posted Oct 09, 2019 - 14:30 PDT

Monitoring

We have identified the root cause of the recent api failures and our team has implemented a fix. We will continue monitoring for any further errors. Next update will be at 2:30 PM PDT

Posted Oct 09, 2019 - 13:46 PDT

Investigating

As of approximately 12:45 PM PDT we have been receiving reports from a subset of customers that multiple api endpoints are returning 5xx errors. Our engineering team is currently investigating. Next update at 1:45 PM PDT

Posted Oct 09, 2019 - 13:12 PDT

This incident affected: Global API.