High failure rate - workflow

Incident Report for Iterable

Resolved

As of 04:15 (PST), we continue to see users entering workflows. If you have any questions, please contact your CSM Support.

Posted Nov 16, 2021 - 05:38 PST

Monitoring

Engineers have implemented a fix allowing users to enter workflows, including those that were not triggered at the time.

Posted Nov 16, 2021 - 04:49 PST

Investigating

Engineering have been alerted of a high failure rate with workflows and are looking into this. This is resulting to users failing to enter workflows. Update will be at 04:45

Posted Nov 16, 2021 - 04:16 PST

This incident affected: Cluster 5 (Journey Processing), Cluster 6 (Journey Processing), Cluster 8 (Journey Processing), Cluster 9 (Journey Processing), Cluster 10 (Journey Processing), Cluster 11 (Journey Processing), Cluster 12 (Journey Processing), Cluster 13 (Journey Processing), Cluster 14 (Journey Processing), Cluster 15 (Journey Processing), Cluster 16 (Journey Processing), Cluster 17 (Journey Processing), Cluster 18 (Journey Processing), Cluster 19 (Journey Processing), Cluster 20 (Journey Processing), and Cluster 21 (Journey Processing).