Webhook Processing Delays

Incident Report for Iterable

Resolved

The latency in system webhooks processing has resolved. Thank you for your patience as we worked through this. If you have any questions please reach out to your CSM or support@iterable.com.

Posted May 13, 2020 - 19:10 PDT

Monitoring

The team has identified and taken steps to reduce the latency. It is on track to recover in about 1 hour. Next update by 8:00pm PDT.

Posted May 13, 2020 - 18:10 PDT

Update

The team is still debugging the latency on system webhook processing. This is not affecting workflow webhooks. Next update at 6:00pm PDT.

Posted May 13, 2020 - 16:13 PDT

Investigating

We are currently experiencing high latency in webhook processing. Our engineering team is actively investigating the issue. Next update by 4pm PDT.

Posted May 13, 2020 - 15:01 PDT

This incident affected: Global System Webhooks.