Slow Journey Processing

Incident Report for Iterable

Resolved

This incident is resolved and the backlog of processing has recovered. After further analysis engineering has provided an update that journey recovery started 6:30 to 7AM PST.

Posted Jul 03, 2025 - 09:29 PDT

Monitoring

We have deployed a fix to production at 7:30 AM PDT. Engineering continues to monitor effectiveness of the fix.

Posted Jul 03, 2025 - 07:46 PDT

Investigating

Around 2:16 AM PDT, we detected delays on journey processing. Current impact to our platform is stuck users and slow email sends, we are confirming other impact. Our team is actively working to resolve this as soon as possible. Next update will be provided at 8:30am PDT.

Posted Jul 03, 2025 - 07:27 PDT