Ingestion delay for a subset of customers

Incident Report for Iterable

Resolved

The ingestion delay has caught up and all issues are resolved. Thank you for your patience. If you have any questions please reach out to Support or contact your CSM.
Posted Apr 13, 2020 - 15:39 PDT

Update

We are continuing to monitor for any further issues.
Posted Apr 13, 2020 - 15:37 PDT

Monitoring

A majority of the delay has recovered. Next update at 3:50pm PT.
Posted Apr 13, 2020 - 14:55 PDT

Update

The engineering team is continuing to work on remediating this ingestion delay. Next update at 2:50pm PT.
Posted Apr 13, 2020 - 13:50 PDT

Investigating

A small subset of our customers may be experiencing a delay with ingestion. Affected components include user updates, list uploads, and event tracking. The engineering team is looking into the issue. Next update at 1:30pm PT.
Posted Apr 13, 2020 - 12:29 PDT
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