Bulk data ingestion delayed for some customers

Incident Report for Iterable

Resolved

All of our data ingestion services are now caught up and lag-free. Thank you for your patience. If you have any ongoing concerns, please connect with us at support@iterable.com.

Posted Mar 16, 2019 - 10:48 PDT

Monitoring

The root cause of the bulk ingestion lag has been identified and a fix has been deployed. Lag is steadily improving and we are continuing to monitor. Next update by 10:45am PT.

Posted Mar 16, 2019 - 09:47 PDT

Investigating

One of our data ingestion clusters is experiencing up to two hours of lag for bulk data ingestion. This is impacting a subset of customers, and only for bulk actions such as the bulk API endpoints and CSV uploads. Our engineers are currently working on reducing lag time. Next update by 9:30am Pacific Time.

Posted Mar 16, 2019 - 08:32 PDT

This incident affected: Global API.