Ingestion lag has recovered across all clusters. This incident is now resolved.
Posted Jun 12, 2025 - 14:16 PDT
Monitoring
We are seeing ingestion lag recovering across all clusters and catching up on the remaining backlog. The team is continuing to monitor. Next update at 2:15 PM PT or sooner
Posted Jun 12, 2025 - 13:45 PDT
Update
We are still seeing ingestion lag across all clusters. No data is being dropped; however, there are delays in user updates, list uploads, user deletion, and event processing, which may also impact journey triggers. Next update at 2:00 PM PT or sooner
Posted Jun 12, 2025 - 12:59 PDT
Identified
Starting around 11:30 AM PT, Iterable Engineering detected a growing lag across clusters causing delays with user updates, list uploads, user deletion, and event processing. Engineering has identified the cause related to an upstream network provider and is working to remediate these delays. Next update at 1:00 PM PT or sooner