Data ingestion delays

Incident Report for Iterable

Resolved

The data ingestion delay has now been fully recovered. Thank you for your patience and please contact us at support@iterable.com for any concerns.

Posted Apr 30, 2019 - 19:10 PDT

Identified

We have identified the root cause of the ingestion delay and the lag is steadily recovering. Next update by 7:00pm PDT.

Posted Apr 30, 2019 - 18:30 PDT

Update

We are continuing to investigate this issue.

Posted Apr 30, 2019 - 18:30 PDT

Investigating

A subset of our customers is currently experiencing delays with data ingestion, and it is impacting event tracking, user updates, and CSV uploads. Our engineering team is working diligently to resolve this issue. Next update 6:30pm PDT.

Posted Apr 30, 2019 - 17:50 PDT

This incident affected: Global API Success.