API 5xx errors

Incident Report for Iterable

Resolved

This incident has been resolved. If you have any additional questions please contact your account manager or email support at support@iterable.com

Posted Apr 11, 2022 - 19:25 PDT

Monitoring

Service has recovered and the team is currently monitoring. If you have any additional questions please contact your account manager or email support at support@iterable.com

Posted Apr 11, 2022 - 19:11 PDT

Update

Our engineering team is continuing to investigate the underlying cause of the API errors. Next update at 7 PM PDT or sooner.

Posted Apr 11, 2022 - 18:02 PDT

Investigating

Beginning around 4:43 PM PST our engineering team is investigating a spike in 5xx errors on high traffic. This is impacting our inAppConsume and eventsTrack endpoints. Next update at 6 PM PST or sooner.

Posted Apr 11, 2022 - 16:53 PDT

This incident affected: Global API.