Bulk data ingestion delayed for some customers

Incident Report for Iterable

Resolved

All of our data ingestion services are now caught up and lag-free. Thank you for your patience. If you have any ongoing concerns, please connect with us at support@iterable.com

Posted Feb 26, 2019 - 09:41 PST

Monitoring

Our data ingestion clusters should be caught up within the next 5-10 minutes. Our team will continue monitoring to make sure updates are processing accordingly and will continue monitoring after that to ensure stability. Next update will be at 10:00 AM PDT

Posted Feb 26, 2019 - 09:01 PST

Identified

One of our data ingestion clusters is experiencing up to two hours of lag for bulk data ingestion. This is impacting a subset of customers, and only for bulk actions such as the bulk API endpoints and CSV uploads. Our engineers are currently working on reducing lag time. Next update by 9am Pacific Time.

Posted Feb 26, 2019 - 08:00 PST

This incident affected: Global API Success.