We have confirmed that there have been no further issues with delayed proofs.
Posted May 08, 2018 - 15:12 PDT
Monitoring
Proofs should now be processing properly again. We'll continue to monitor the queues to ensure there are no further delays. As always, you can connect with us at support@iterable.com should you have any questions. Thank you for your patience.
Posted May 08, 2018 - 12:55 PDT
Update
Our engineering team here in Northern California is continuing to work on the slowness in processing proofs. We don't yet have an estimated time for resolution, but we will update again at 1pm Pacific. If you have any additional questions, please contact us at support@iterable.com
Posted May 08, 2018 - 12:37 PDT
Investigating
We've received reports from a number of customers that their proof emails are taking a long time to send. We have identified one particular server that appears to be causing this. This means that impact is limited to a certain set of customers. We're investigating how to return to our normal processing performance as soon as possible. Next update: 12:30pm Pacific Time.