Degraded Iterable API performance

Incident Report for Iterable

Resolved

This incident has been resolved.

Posted Mar 03, 2020 - 19:08 PST

Update

Currently our API is recovered and customers should not be experiencing any more errors. We will continue to monitor closely and will provide our next update at 7:00 PM PDT

Posted Mar 03, 2020 - 17:58 PST

Update

A significant portion of our APIs is experiencing errors once again. Our engineering team is continuing to investigate since the initial fix was unsuccessful. Next update is at 6:00 PM PDT

Posted Mar 03, 2020 - 17:20 PST

Monitoring

A majority of our APIs have recovered but some customers may still be experiencing latency on api-update. Next update at 5:00 PM PDT

Posted Mar 03, 2020 - 16:34 PST

Identified

Currently a significant portion of our API's are experiencing issues. Our engineering team has identified the underlying cause and is working on a fix. We will provide another update at 4:30 PM PDT

Posted Mar 03, 2020 - 16:09 PST

This incident affected: Global API Success.