The engineering team after carefully monitoring the situation has determined that all functionality is back to normal and this incident is now resolved. We appreciate your patience during this time and please reach out to your CSM or our support team if you experience any abnormality with segmentation or analytics.
Posted Apr 03, 2019 - 22:08 PDT
Monitoring
We’ve identified and mitigated the current incident but will continue to monitor. Functionality was mostly restored since the incident began but we are confident that segmentation and analytics are back to full functionality. We will set the incident to resolved after we continue to monitor for a few more hours. Next update at 10:30 PM PST. If you see any abnormalities, please reach out to support or your CSM.
Posted Apr 03, 2019 - 19:29 PDT
Update
We are continuing to work on the current incident and our engineering team has made progress. To mitigate the current situation, our engineering team has begun doing due diligence before we enable a fix. Next update at 7:30 PM PST.
Posted Apr 03, 2019 - 18:11 PDT
Identified
The segmentation tool and campaign analytics are timing out for a subset of our clients. We have identified the issue and have our on call engineering team working on this issue. We will post periodic updates to this page but if you have specifics please reach out to your CSM or support@iterable.com
Posted Apr 03, 2019 - 12:32 PDT
This incident affected: Global Web Application and Global Analytics Processing.