Emails not sending in a timely manner

Incident Report for Iterable

Resolved

We're satisfied that all emails are processing correctly now. Please connect with us at support@iterable.com if you notice any unusual behavior with your emails. As always, we appreciate your patience.

Posted Oct 30, 2018 - 17:09 PDT

Monitoring

Our engineering team has identified the root cause for delayed email sending. Email sending returned to normal by about 2:05pm Pacific Time. Not all outbound emails were affected - it depends upon how an email campaign was routed through our infrastructure during that period. The team will be looking into solutions to mitigate these delays in the future.

Posted Oct 30, 2018 - 14:30 PDT

Investigating

We're investigating some reports of emails not sending in a timely manner. We are working on determining the scope at this point and will provide an update by 2:30pm Pacific Time.

Posted Oct 30, 2018 - 13:56 PDT