The fix deployed by our engineering team has resolved the issue and workflow processing has fully recovered. The impact window began for a small subset of customers at approximately 8 AM PST and continued throughout the day until the fix was deployed and we were fully recovered by 2 PM PST. If you have any additional questions please contact your account manager or email support at support@iterable.com A customer facing RCA will be made available upon request.
Posted Feb 10, 2022 - 16:10 PST
Monitoring
Our engineering team deployed a fix and workflow performance continues to improve towards recovery, though customers may still be experiencing some processing delays. We will continue monitoring workflow performance with the next update planned at 4 PM PST or sooner.
Posted Feb 10, 2022 - 14:03 PST
Identified
Our engineering team has identified what is causing the degraded performance in workflow processing. Engineering is currently working on a solution to see if that will fix the degraded performance. Next update at 2 pm PT.
Posted Feb 10, 2022 - 13:02 PST
Investigating
We have received multiple reports of delayed performance in regards to users progressing through workflows. Engineering is currently investigating the cause of these performance delays. Next update at 1 pm PT