Partial Degraded User Update and Event Processing

Incident Report for Iterable

Resolved

This incident has been resolved.
Posted Jan 03, 2018 - 08:11 PST

Monitoring

A fix has been implemented and we're monitoring the system.
Posted Jan 02, 2018 - 23:06 PST

Identified

The root cause of the issue has been identified and we are working to fix it.
Posted Jan 02, 2018 - 20:03 PST

Investigating

User updates and custom events are delayed in processing for some customers.
Posted Jan 02, 2018 - 17:54 PST