Embedded Messaging API down

Incident Report for Iterable

Resolved

This issue has been fully resolved as of October 22nd at 5pm PST.

Posted Oct 23, 2024 - 06:18 PDT

Monitoring

Errors with our Embedded Messaging API are not occurring any more. A code fix has been deployed.

Posted Oct 22, 2024 - 17:01 PDT

Investigating

Errors with our Embedded Messaging API are not occurring any more. The engineering team remediated the issue by clearing the offending database requests that were queued up. This is a temporary fix. A permanent remediation with code fix is still in progress.

Posted Oct 22, 2024 - 10:33 PDT