Data ingestion slow for some customers

Incident Report for Iterable

Resolved

Data ingestion continues to behave as expected, so we're going to move this to resolved status. Thank you for your patience if you were affected by the delays this morning.
Posted Feb 01, 2019 - 13:59 PST

Monitoring

Our Engineering Team has successfully identified and resolved the incident with ingestion now nearly recovered with 5-10 minutes of delay for some customers. We will continue to monitor and move to resolved as everything is back to normal.
Posted Feb 01, 2019 - 11:24 PST

Identified

Some of our customers are experiencing slow data ingestion, with delays up to 80 minutes right now due to issues with one particular server cluster. We are starting to see the delay reduce however. Note that some customers impacted by yesterday's ingestion delays will not be impacted by the current incident. Next update by 10:30am Pacific Time.
Posted Feb 01, 2019 - 09:07 PST
This incident affected: Global API Success and Global Analytics Processing.