Ingestion delays for a subset of customers

Incident Report for Iterable

Resolved

This incident has been resolved.

Posted Jan 24, 2020 - 13:32 PST

Monitoring

Ingestion lag is now caught up, and there are no further delays. We are monitoring to make sure there are no further issues. Next update by 1:30pm PST.

Posted Jan 24, 2020 - 12:19 PST

Identified

A subset of customers are experiencing delays on our bulk ingestion queues which is impacting user updates. The underlying issue has been identified by our engineering team and work is being done to catch up. No data is being dropped. Next update at 12:30 pm PDT

Posted Jan 24, 2020 - 11:40 PST