C21 Journey Delays

Incident Report for Iterable

Resolved

The original journey performance issues that triggered this incident have now been resolved. If you experience further journey performance issues, please contact our Support team.

Posted Dec 01, 2023 - 14:49 PST

Identified

A problematic Journey was identified and suspended. Performance is recovering, and our team will continue to monitor. Next update at 3:00PM PST.

Posted Dec 01, 2023 - 14:04 PST

Investigating

Customers on cluster 21 may be experiencing delays with journey performance. Our engineering team is working to identify the cause. Emails are still being processed. Next update at 2:00PM PST.

Posted Dec 01, 2023 - 13:20 PST

This incident affected: Cluster 21 (Workflow Processing).