Our backlog is caught up we are moving this incident to resolved. For any questions, please reach out to your CSM or to Support.
Posted Aug 23, 2022 - 17:52 PDT
The backlog of emails continues to be processed. Next update at 7:30pm PT.
Posted Aug 23, 2022 - 17:21 PDT
The Engineering team has identified the cause of the send failures, and sends are now going out. Emails that failed to send on SES will be retried. Emails will continue to be delayed as the backlog gets processed. Next update at 5:15pm PT
Posted Aug 23, 2022 - 16:17 PDT
The Engineering team continues to investigate the cause of email send failures. We are now experiencing email delays across all ESPs. Next update at 5pm PT.
Posted Aug 23, 2022 - 16:00 PDT
Our engineering continues to investigate the cause of the email send failure for clients using shared IPs on SES. Next update at 4 pm PT
Posted Aug 23, 2022 - 15:01 PDT
We have received reports that customers using shared IPs on SES are seeing email send failures. Customers using other third party dedicated IPs are not impacted. Our engineering team is currently investigating and the next update will be at 3 PM PDT.