API Ingestions, Campaign Sends, and Proof Sends are experiencing degraded performance

Incident Report for Iterable

Resolved

All systems have returned to Normal Operations. If you have any questions, please don't hesitate to contact the Iterable Support Team.
Posted Jan 05, 2024 - 19:55 PST

Monitoring

The affected components recovered, and we will continue to monitor and verify that the recovery has been sustained. The next update is at 8 PM PST.
Posted Jan 05, 2024 - 18:02 PST

Update

The Engineering team is actively working on this incident and is seeing improvements. The next update is at 6 PM PT.
Posted Jan 05, 2024 - 16:55 PST

Update

The engineering team is investigating possible contributors to the components not working as expected. The next update will be at 4 PM PST.
Posted Jan 05, 2024 - 15:05 PST

Update

We are continuing to investigate this issue.
Posted Jan 05, 2024 - 14:19 PST

Investigating

API Ingestions, Campaign Sends, and Proof Sends are experiencing degraded performance. The engineering team is investigating. The next update will be at 2:30 PM PST.
Posted Jan 05, 2024 - 14:04 PST
This incident affected: Global API Ingestion, Global Campaign Sends, and Global Proof Sends.