The delay has recovered. Thank you for your patience as we worked through this. For any questions, email support@iterable.com.
Posted Jan 04, 2020 - 20:50 PST
Monitoring
The delay is slowly recovering, and we will continue to monitor the progress. Next update at 8:30 PM PST.
Posted Jan 04, 2020 - 19:32 PST
Update
We are still working to alleviate the delay. No data will be lost, and will be processed as the delay subsides. Next update by 7:30 PM PST.
Posted Jan 04, 2020 - 16:21 PST
Update
The engineering team has implemented changes to help alleviate the delay and continue working to improve the situation. We thank you for your patience. Next update at 4 PM PST.
Posted Jan 04, 2020 - 14:09 PST
Update
The team is still working to reduce the delay. Next update at 2 PM PST.
Posted Jan 04, 2020 - 12:17 PST
Update
The delay is recovering, but those who are affected by this may see processes delayed up to 2 hours. Next update at 12:15 PM PST.
Posted Jan 04, 2020 - 10:18 PST
Identified
The team has identified the source of the issue and is working to remediate it. Next update at 10:20 AM PST.
Posted Jan 04, 2020 - 09:20 PST
Investigating
A subset of customers are experiencing an ingestion delay. Segmentation, workflows triggering off lists, and campaigns are affected. Next update at 9:15 AM PST.