The ingestion lag has fully recovered. Thank you for your patience as we worked through this today. If you have any questions or concerns please contact us at support@iterable.com.
Posted Apr 14, 2020 - 14:37 PDT
Identified
We have identified the cause of the issue and the ingestion lag is recovering. Next update by 3pm PDT.
Posted Apr 14, 2020 - 14:05 PDT
Investigating
While we are starting to see some improvements in data ingestion, delays are still occurring. Our engineering team is continuing to investigate the underlying cause. Next update at 2 pm PDT
Posted Apr 14, 2020 - 13:20 PDT
Identified
A small number of updates being sent by a subset of our customers may be experiencing ingestion delays. This may be impacting certain api calls such as user updates, eventTrack, bulkUpdates, and list uploads. No data is being dropped, only delayed. Our engineering team has identified the issue and is working on a fix. Next update 1:15 PM PDT