Message send rates are back to normal and we are no longer seeing delays in sends. If you have any additional questions please contact your account manager or email support@iterable.com.
Posted 3 years ago. Dec 02, 2021 - 09:01 PST
Monitoring
The engineering team has implemented a fix and we see messages being sent at a higher rate. We will continue to monitor this issue to ensure that messages are no longer delayed. The next update will be at 10:00 AM PST if not sooner.
Posted 3 years ago. Dec 02, 2021 - 08:01 PST
Update
The engineering team have identified one issue that has affected slow sends but are continuing to investigate other causes. While we investigate we are working on a fix to mitigate the first issue. The next update will be at 9:00 AM PST if not sooner.
Posted 3 years ago. Dec 02, 2021 - 07:19 PST
Update
We are continuing to investigate the cause of delayed email sends. Next update at 7:00AM PST
Posted 3 years ago. Dec 02, 2021 - 06:00 PST
Investigating
Our engineering team is currently investigating delays in both campaign and proof sends for outbound email. This is affecting multiple clusters. Next update: 6AM PST