All services are stable and performing as expected. This incident is resolved. Thank you for your patience, and please reach out with any questions.
Posted Feb 28, 2023 - 17:48 PST
Monitoring
All services are back up. The Engineering team will be monitoring success rates to make sure all services are stable. Next update at or before 5:50pm PST.
Posted Feb 28, 2023 - 17:20 PST
Update
The Engineering team has deployed the fix and restarted all services, and the web app is becoming intermittently available. These efforts will continue as the team ensures all services are successfully coming back up. Next update at or before 5:35pm PST.
Posted Feb 28, 2023 - 17:08 PST
Update
The Engineering team is still working to roll out the fix. Feedback data from partners may be delayed, but outgoing calls are still successful. Next update at or before 5:15pm PST.
Posted Feb 28, 2023 - 16:46 PST
Identified
The Engineering team has identified the issue and is working to roll out a fix. Next update at or before 4:45pm PST.
Posted Feb 28, 2023 - 16:15 PST
Update
Our engineering team is still investigating the current outage. We have identified that links services are also experiencing an outage, and journey processing appears to be delayed. The next update will be at or before 4:30pm PST.
Posted Feb 28, 2023 - 16:00 PST
Update
The web app is still currently inaccessible, and API endpoints are failing. The Engineering team is actively investigating the cause and working to get both services back up. Next update at 4pm PST.
Posted Feb 28, 2023 - 15:34 PST
Investigating
We are investigating reports that the Iterable web app is currently not accessible. Next update will happen at 3:30 PST
Posted Feb 28, 2023 - 15:11 PST
This incident affected: Global Web Application, Global API, and Global Links.