Push and SMS send failures
Incident Report for Iterable
The fix has been rolled out and SMS along with Push messages are sending as expected. Our teams will continue to monitor the fix. The subset of customers impacted have been contacted by their account managers directly on mitigation steps. If you have any further questions, please do not hesitate to reach out to your account manager or email support@iterable.com
Posted Feb 11, 2021 - 18:12 PST
SMS sends have resumed for most customers and Push messages are no longer impacted and should resume as expected. Our engineering team is continuing to work on a fix for the small subset of customers whose SMS sends are still affected. We will continue working on a fix. Next update at 6 pm PST.
Posted Feb 11, 2021 - 16:45 PST
Push and SMS sends remain paused while we are continuing to work on and deploy a fix. Please note that sends are only delayed and once the fix is deployed sends should resume. Next update by 4:30 PM PST
Posted Feb 11, 2021 - 15:30 PST
We have identified the underlying issue and are working on a resolution. For the time being all Push and SMS sends are paused and will resume once the code fix is deployed. Next update will be at 3:30 pm PST.
Posted Feb 11, 2021 - 14:32 PST
Our engineering team is investigating a reported outage of both SMS and push sends. Next update at 3:00 PM PST
Posted Feb 11, 2021 - 13:59 PST