We are happy to report that we are no longer seeing latency within our systems. Thank you to everyone for their patience while our team was working on a resolution. If you continue to see any issues pertaining to latency please reach out to our Support team at support@iterable.com
Posted Jul 03, 2019 - 15:41 PDT
Monitoring
Hi Everyone, thank you for your patience while we investigate the issue. Our team has reported that the latency has returned to a normal state, and should be caught up. We are continuing to monitor activity for the time being, but please let us know if you see anything that may be out of the ordinary.
Posted Jul 03, 2019 - 11:37 PDT
Update
We are starting to see a downward trend of latency within our system as of now, and is continuing to improve to a normal state. Our team is actively monitoring our systems and will provide updates as we continue to see progress. Next update will be 230PM EDT
Posted Jul 03, 2019 - 10:41 PDT
Update
We are still actively investigating the root cause for latency, and our team continues to look into options that we can explore. Currently, bulkUpdate API endpoints are affected, and all other end-points remain caught up. The next update will be by 1:30PM EDT.
Posted Jul 03, 2019 - 09:35 PDT
Update
We are still investigating the root cause for latency, but have made some progress since the last update. The primary area that we are seeing affected is bulkUpdate endpoint API calls. The next update will be by 1230PM EDT.
Posted Jul 03, 2019 - 08:34 PDT
Investigating
We have identified latency occurring with a subset of our customers, and are experiencing latency up to 1 hour. The areas affected are list uploads, event tracking, and user updates. Our team is currently looking into the issue and working on resolving the latency to a normal state. Next update will be 1130AM EST