Sends Outage/Delays Across all Mediums

Incident Report for Iterable

Resolved

US Data Center Sends Cluster Outage

Summary: Between 12:14 AM and 12:55 AM EDT, our US Data Center's sends cluster experienced a critical outage, effectively preventing message delivery. All publishes during this period were safely backed up to our secondary queues.

Resolution: We initiated recovery efforts at 12:55 AM EDT, working through the accumulated backlog of unsent messages. During this time, sends were delayed but actively processing. By approximately 1:48 AM EDT, the backlog was cleared, and the sends cluster in the US Data Center was fully recovered.

Current Status: We are fully recovered and do not anticipate any further issues related to this incident. All messages are now being sent without delay.

Posted Jun 05, 2025 - 21:15 PDT