Degraded template editing experience

Incident Report for Iterable

Resolved

The template editing functionality within the Drag n' Drop is back to fully operational and no other issues have been reported. For any additional questions please write into support or contact your account manager directly.

Posted Mar 26, 2019 - 04:41 PDT

Monitoring

A fix has been implemented by our 3rd party service and access to drag n' drop templates is now available. We will continue to monitor the situation. If you have additional questions please feel free to write in to support@iterable.com or contact your account manager directly

Posted Mar 26, 2019 - 03:56 PDT

Investigating

Our upstream provider for drag n' drop template editor is experiencing issues. Currently customers are unable to access or clone templates using this editor. All other template editors are operating as expected. We are working with our provider on a resolution and will post updates here.

Posted Mar 26, 2019 - 03:22 PDT

This incident affected: Global Web Application.