The data ingestion lag has caught up and there are no longer any delays relating to the user bulk update api. Our engineering teams will continue monitoring to make sure there are no further issues. For any additional questions, please reach out to either your account manager or support@iterable.com
Posted Apr 20, 2020 - 17:45 PDT
Monitoring
The ingestion backlog is continuing to be processed and delays have been significantly reduced. Only a small subset of customers are still experiencing delays for bulk user updates and those should gradually subside over the next half hour. Our teams are continuing to monitor the situation and the next update will be at 6:00 pm Pacific Time.
Posted Apr 20, 2020 - 17:08 PDT
Identified
We are continuing to see some delays in data ingestion on one of our server clusters. The data backlog is continuing to be processed. Approximately 1/3 of customers on the impacted cluster are seeing delays on some API endpoints, most notably on bulk user updates. Our platform team has identified the issue and is working on improvements. Next update will be at 5:00 pm Pacific Time.
Posted Apr 20, 2020 - 16:14 PDT
Investigating
We are currently seeing some delays in data ingestion on one of our server clusters. Other clusters are unaffected. Approximately 1/3 of customers on the impacted cluster are seeing more than 15 minutes of delay on some API endpoints, most notably on non-bulk user updates. Our platform team is currently investigating the issue. We will post a further update by 3:45pm Pacific Time.