We have recovered from the delay. Thank you for your patience as we worked through this. If you have any issues please email support@iterable.com.
Posted Oct 12, 2019 - 04:05 PDT
Monitoring
The delay continues to recover. For those affected, expect about 1.5 hours delay. Next update by 4:00AM PDT.
Posted Oct 12, 2019 - 03:04 PDT
Update
We are continuing to remediate the ingestion delay. Next update by 3:00AM PDT.
Posted Oct 12, 2019 - 02:03 PDT
Update
We are recovering from the high ingestion lag. For those affected there will be a delay of about 2 hours for adding new users or events. We are actively remediating the issue. Next update by 2:00AM PDT.
Posted Oct 12, 2019 - 01:08 PDT
Identified
We are experiencing high ingestion lag for a subset of customers when adding new users or events. We have identified and are currently remediating the issue. Next update by 1:00AM PDT.