Elevated API Error Rates

Incident Report for Iterable

Resolved

The engineering team has resolved the high error rates from the API. They are working on a solution to prevent error rates from increasing in the future. Please reach out to your CSM or support@iterable.com with questions.

Posted Jul 22, 2020 - 17:09 PDT

Monitoring

The engineering team has mitigated the increase in error rates. Customers may still experience higher than expected rate limit responses as the system continues to process additional load. Next update at 5pm PDT.

Posted Jul 22, 2020 - 16:01 PDT

Investigating

We are currently experiencing elevated error rates on the API. The engineering team is actively looking into the source of the issue. Next update will be at 4:00pm PDT

Posted Jul 22, 2020 - 15:09 PDT

This incident affected: Global API.