Ingestion delay for a subset of customers

Incident Report for Iterable

Resolved

We have recovered from the delay. Thank you for your patience as we worked through this. Please reach out to support@iterable.com if you have any questions.

Posted Feb 26, 2020 - 10:27 PST

Monitoring

A fix has been implemented and the majority of the bulk delay has dissipated. List uploads and user updates should be processing normally. Our engineering team is continuing to monitor. Next update by 12pm Pacific time.

Posted Feb 26, 2020 - 09:07 PST

Investigating

A small subset of our customers may be experiencing a delay with bulk ingestion. Affected components include user updates, list uploads, and user deletions. The engineering team is looking into the issue. Next update at 9am PT.

Posted Feb 26, 2020 - 07:47 PST