Data ingestion delay and elevated api 5xx errors

Incident Report for Iterable

Resolved

We have resolved the ingestion lag and all systems have now fully-caught up at this point. Thank you for your patience. If you have any concerns please contact us at support@iterable.com.

Posted Jul 18, 2019 - 18:01 PDT

Identified

Our team continues to work on a resolution. Ingestion lag as decreased and is improving both for custom events and api updates. Api error rates have decreased as well. Next Update will be at 6 pm PDT

Posted Jul 18, 2019 - 16:14 PDT

Investigating

Currently a subset of customers are experience delays in data ingestion for custom events and user api updates. We are also investigating elevated api error rates. Next update will be at 4 pm PDT

Posted Jul 18, 2019 - 14:55 PDT

This incident affected: Global API.