Timeout errors on links

Incident Report for Iterable

Resolved

Our links have stabilized and we are seeing no further issues. Thank you for your patience as we worked through this today. If you have any questions or concerns please contact us at support@iterable.com.

Posted Oct 29, 2019 - 17:27 PDT

Update

We have identified the cause of the timeouts and fully recovered. Links were degraded for roughly 20 minutes. Next update by 5:30pm Pacific Time.

Posted Oct 29, 2019 - 16:45 PDT

Monitoring

We have identified the cause of the timeouts and fully recovered. Links were degraded for roughly 20 minutes. Next update by 5:30pm Pacific Time.

Posted Oct 29, 2019 - 16:40 PDT

Investigating

Our link redirection service is currently returning timeouts, which means that clicks on links will generate an error page. Our engineering team is currently investigating a root cause. We'll update again by 4:45pm Pacific Time.

Posted Oct 29, 2019 - 16:11 PDT

This incident affected: Global Links.