The delay regarding list uploads has caught up. This incident is now resolved. Thank you for your patience as we worked through this. If you have any questions please reach out to your CSM or to Support.
Posted Aug 11, 2020 - 15:02 PDT
Update
Events and user updates have caught up. Some customers may still experience delays with list uploads. The engineering team continues to monitor, and the next update will be at 3:45pm PDT.
Posted Aug 11, 2020 - 13:00 PDT
Update
Events and user updates have caught up. Some customers may still experience delays with list uploads. The engineering team continues to monitor, and the next update will be at 12:45pm PDT.
Posted Aug 11, 2020 - 10:46 PDT
Update
Our system is continuing to process through to catch up on events, user updates and list uploads. Our engineering team is continuing to monitor and another update will be provided at 10:45am PDT.
Posted Aug 11, 2020 - 09:56 PDT
Monitoring
Our engineers have resolved the underlying issue and all systems are operating as expected. We're no longer experiencing error rates on API calls and our system is processing through to catch up on events, user updates and list uploads. Our engineering team is continuing to monitor and another update will be provided at 9:45am PDT.
Posted Aug 11, 2020 - 08:57 PDT
Identified
API error rates starting to improve as we continue to remediate this issue. Next update by 8:45 AM PDT.
Posted Aug 11, 2020 - 07:44 PDT
Update
The engineering team is continuing to troubleshoot all aspects of this issue. Next update by 7:45 AM PDT.
Posted Aug 11, 2020 - 06:49 PDT
Update
The unscheduled maintenance has ended, but we are still seeing and elevated API errors and some backup in our email queues. The engineering team is continuing to investigate. Next update at 6:45 AM PDT.
Posted Aug 11, 2020 - 05:37 PDT
Update
We are continuing to investigate this issue.
Posted Aug 11, 2020 - 04:43 PDT
Investigating
One of our technical partners was performing unscheduled maintenance, which caused a spike in our API error rate. The engineering team is investigating.