Data ingestion lag for a subset of customers

Incident Report for Iterable

Resolved

Data ingestion delay has fully recovered and there are no further delays. Thank you for your patience as we worked through this issue today. If you have any questions or concerns please contact us at support@iterable.com.

Posted Apr 14, 2020 - 17:15 PDT

Update

Ingestion delays are still present while our system continues to make progress on working through the backlog of data. Our engineering team continues to monitor the situation and the next update will be at 5:15 PM PDT

Posted Apr 14, 2020 - 16:12 PDT

Identified

Currently a subset of customers are experiencing ingestion delays. For this small group of users it is impacting data ingestion for both events and user updates. No data is being dropped, only delayed. Our engineering team has identified the underlying issue and taken action to remediate. Next update will be at 4 pm PDT

Posted Apr 14, 2020 - 15:17 PDT

This incident affected: Global API Success.