Data ingestion and workflow processing delayed

Incident Report for Iterable

Resolved

Everything looks stable and we have no further delays. If you see anything unusual, please contact us at support@iterable.com
Posted Mar 29, 2019 - 12:50 PDT

Monitoring

We're seeing that data ingestion has now recovered and there are no further delays in processing workflows. We'll keep an eye on queues to ensure no further delays, and if everything looks good we'll move this to resolved. Thank you for your patience!
Posted Mar 29, 2019 - 11:30 PDT

Investigating

A subset of our customers are currently experiencing delays with data ingestion (event and user updates, CSV uploads). In addition, that same subset of customers are seeing delays in processing workflows that utilize filters. Our engineering team is working on resolving the delay right now, and we'll post another update on or before noon Pacific Time.
Posted Mar 29, 2019 - 11:01 PDT
This incident affected: Global API Success and Global System Webhooks.