We are resolving this incident as there are no further delays. Thank you for your patience as we worked through this today. Please contact us at support@iterable.com for any questions or concerns.
Posted Apr 21, 2020 - 15:33 PDT
Monitoring
There is no longer any ingestion delay. The engineering team is continuing to monitor to make sure that the issue does not return.
Posted Apr 21, 2020 - 13:30 PDT
Update
The ingestion delay is clearing up rapidly. Next update by 1:55pm PDT.
Posted Apr 21, 2020 - 12:56 PDT
Update
The engineering team continues to work on remediating the issue. As it stands, 91% of outstanding requests will process in the next 5 minutes. Next update at 12:45pm PDT.
Posted Apr 21, 2020 - 11:46 PDT
Identified
The engineering team has identified the issue and are working on correcting it. Next update at 11:40am PDT.
Posted Apr 21, 2020 - 10:41 PDT
Update
Our engineering team is continuing to troubleshoot this delay. Next update at 10:30am PDT.
Posted Apr 21, 2020 - 09:34 PDT
Update
Our engineering team is continuing to investigate this issue. Next update at 9:30am PDT.
Posted Apr 21, 2020 - 08:30 PDT
Investigating
A subset of our customers are experiencing ingestion delays. This is impacting data ingestion for events, user updates, and list uploads. No data is being dropped, only delayed. Our engineering team is currently investigating. Next update at 8:25am PDT.