We've re-queued any campaigns that failed to send earlier, and they have successfully entered the queue, which indicates the impacted server has now fully-recovered. Once again, thank you for your patience.
Posted May 04, 2018 - 16:40 PDT
Monitoring
Our engineering team has resolved the email sending issues, and there are no longer any API-related issues. The team is monitoring the health of all the affected servers to ensure there are no further problems.
Thank you for your patience this afternoon. If you see any additional issues, please reach out to us at support@iterable.com
Posted May 04, 2018 - 16:22 PDT
Identified
Our engineering team has identified queries which caused the send failures, and they are working to add additional resources to ensure email sends can resume with no problems. Some customers have also reported issues with API calls, but those issues have now been resolved. Next update: 4:45pm.
Posted May 04, 2018 - 15:56 PDT
Update
Our team is still investigating root cause, but are working to get the affected database servers back to an operational state. Next update by 3:45pm. Thank you for your patience - please connect with your Customer Success Manager or support@iterable.com if you have email blasts from dynamic lists that needed to go out between 2pm and 4pm Pacific.
Posted May 04, 2018 - 15:14 PDT
Investigating
Some customers are experiencing issues with sending email blasts that rely on dynamic lists. This appears to be caused by one of the database clusters which provides user info for email blasts experiencing issues. Our San Francisco-based engineering team is now working to fix this. We will provide the next update by 3pm Pacific Time.