Journey processing delays

Incident Report for Iterable

Resolved

The Engineering team has deployed a fix. We will continue to monitor the issue to make sure the mitigations are successful. If you have any questions please do not hesitate to reach out to your account manager or email support@iterable.com

Posted May 19, 2022 - 21:15 PDT

Investigating

Our engineering team is currently investigating journey performance issues, currently working on improving processing speeds. Next update at 9:00 pm PT or sooner.

Posted May 19, 2022 - 19:52 PDT

This incident affected: Cluster 5 (Workflow Processing) and Cluster 6 (Workflow Processing).