Data ingestion delays

Incident Report for Iterable

Resolved

Data ingestion has fully recovered and there are no further delays. Thank you for your patience as we worked through this today. If you have any questions or concerns please contact us at support@iterable.com.

Posted Jun 05, 2019 - 18:02 PDT

Update

We are still catching up steadily and the delay has cleared up for most customers. Next update by 6:30pm.

Posted Jun 05, 2019 - 17:36 PDT

Identified

We have addressed the cause of the delay and are making a steady progress toward recovery. Next update by 5:30pm.

Posted Jun 05, 2019 - 16:13 PDT

Investigating

A subset of our customers is currently experiencing delays with data ingestion, and it is impacting event tracking, user updates, and CSV uploads. Our engineering team is working diligently to resolve this issue. Next update by 4pm PST.

Posted Jun 05, 2019 - 14:58 PDT

This incident affected: Global API Success.