Ingestion delay for a subset of customers

Incident Report for Iterable

Resolved

This incident has been resolved.

Posted Feb 24, 2020 - 18:45 PST

Monitoring

A fix has been implemented and now list uploads and user updates are processing normally. We will continue to monitor and make sure there are no further issues.

Posted Feb 24, 2020 - 18:34 PST

Investigating

A small subset of our customers are experiencing a delay with bulk ingestion. Affected components include user updates, list uploads, and user deletions. The engineering team is looking into the issue. Next update at 6:45pm PDT.

Posted Feb 24, 2020 - 17:45 PST